customer started arguing . . . is a blame statement.
There's no communication of
responsibility, of cause, in the matter. The implied communication beingó
I'm totally innocent,
there's absolutely nothing I did, not how I stood, looked, or
gestured, or my tone of voice, or my attitude, or my preconceived notion
of that particular kind of customer (how they looked and their posture
as they approached me) had anything to do with their hostility. Believe
me, look at my face, can't you see how innocent I am and how
argumentative they are?
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