Sentence 3

Then the customer started arguing . . . is a blame statement.

There's no communication of responsibility, of cause, in the matter. The implied communication being—

I'm totally innocent, there's absolutely nothing I did, not how I stood, looked, or gestured, or my tone of voice, or my attitude, or my preconceived notion of that particular kind of customer (how they looked and their posture as they approached me) had anything to do with their hostility. Believe me, look at my face, can't you see how innocent I am and how argumentative they are?

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